Returns & Exchanges
At Dr Batra's, we strive to ensure your complete satisfaction with our dermatologist-approved beauty and wellness products. If you receive a damaged or incorrect item, our hassle-free return policy allows you to request an exchange or refund within 7 days of delivery.
Initiate Request
Contact our customer support team via email or phone within 7 days of receiving your order to log your return or exchange request.
Quality Verification
Provide clear photographs of the product, including the original packaging and invoice, to help our team verify the condition and batch details.
Secure Packaging
Ensure the product is unused and placed back in its original box with all seals intact to prevent damage during the reverse pickup process.
Refund or Replacement
Once the item reaches our facility and passes quality inspection, we will process your full refund or dispatch a fresh replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing